Privacy Policy

This Privacy Policy describes how Timko Counseling Services, LLC, dba the Couples Counseling Center (“Company,” “we,” or “us”), collects, uses, stores, and discloses personal information when you visit or interact with www.couplescounselingcenter.online (the “Website”).

These Terms, together with our Privacy Policy, Website Disclaimer, and Cookie Policy, and any other documents expressly incorporated by reference (collectively, the “Policies”), govern your access and use of the website www.couplescounselingcenter.online (“Website”), including all content, materials, resources, products, and services made available through the Website, whether as a guest or registered user.

This Privacy Policy applies solely to information collected through the Website and does not apply to coaching services provided by Synergy Coaching, LLC (also known as the Soulmates Journey), which are governed by separate privacy practices and contracts.

By using this Website, you consent to the data practices described in this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy governs:

Visitors to the Website
Users of free or paid educational resources, informational materials, or downloadable content offered through the Website
Individuals who voluntarily provide information through forms, email sign-ups, or purchases

This Privacy Policy does not govern:

Licensed mental health therapy services
Clinical records or communications created under a therapist-client relationship ● Any services governed by a separate written agreement or notice of privacy practices

Personal Information We Collect

We collect two categories of information: Device Information and Provided Information. We do not intentionally collect health information, mental health records, or clinical data through this Website.

This Website is intentionally designed to limit the use of artificial intelligence systems in connection with identifiable personal or health-related information. The Company does not knowingly deploy artificial intelligence tools to analyze, generate, or process therapy-related communications or clinical data through the Website. While no website can fully control third-party technologies inherent to internet use, reasonable safeguards and platform choices are used to support privacy and confidentiality from first contact onward.

Device Information (Automatically Collected)

When you visit the Website, we automatically collect certain technical information, including:

IP address
Browser type and version
Time zone and general location
Device identifiers
Pages viewed, referring URLs, and interaction patterns

We collect Device Information using technologies such as:

Cookies (small data files stored on your device)
Log files
Web beacons, pixels, and tags

Cookies help us understand how users interact with the Website and improve functionality. You may disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

We do not respond to “Do Not Track” signals at this time, as there is no consistent industry standard for such responses.

Provided Information (Voluntarily Submitted)

We collect information you voluntarily provide when you:

Register for programs, courses, or coaching services
Purchase products or services
Sign up for newsletters, lead magnets, or email communications
Complete forms, surveys, or feedback requests
Contact us directly via email or website forms
Note: Do not submit sensitive mental health, medical, or crisis-related information through general Website forms. Such submissions are not treated as clinical communications and do not create a therapist-client relationship.

Provided Information may include:

Name
Email address
Phone number
Billing and payment information
Shipping address (if applicable)

When this Privacy Policy refers to “Personal Information,” it includes both Device Information and Provided Information.

How We Use Your Personal Information

We use Personal Information to:

Deliver educational resources informational resources, and non-clinical products available through the Website
Process payments and transactions
Communicate with you regarding purchases, programs, or updates
Send marketing or promotional communications (subject to your preferences) ● Improve Website functionality, content, and user experience
Screen for fraud, abuse, or security risks
Analyze Website usage and marketing effectiveness

We do not use Personal Information to provide therapy, diagnosis, or clinical treatment. All products, services, and educational resources delivered through this Website are strictly educational or coaching in nature, and are not therapy or mental health treatment. Users should not rely on them as a substitute for professional medical or mental health care.

Email Communications

If you choose to provide your email address, make a purchase, or opt in to receive communications from us, we may use your email address to send you educational content, updates, announcements, and promotional information related to our offerings.

You may opt out of receiving marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Transactional or service-related communications (such as purchase confirmations or account notices) may still be sent when necessary.

We do not sell or rent email addresses to third parties. We use reputable email service providers and take reasonable measures to ensure compliance with applicable anti-spam and data protection standards.

Email communications are not monitored for clinical purposes and should not be used to transmit sensitive mental health or crisis-related information.

How We Share Your Personal Information

We share Personal Information only as necessary and for legitimate business purposes, including with:

Payment processors for secure transaction handling
Email service providers for communications
Analytics providers that help us understand Website usage and improve performance (for example, website traffic analysis tools)
Security and fraud-prevention services
Website hosting and platform providers (e.g., course or content platforms) We may also disclose Personal Information:
To comply with legal obligations or lawful requests
To enforce our Terms and Conditions
To protect the rights, safety, or property of the Company or others

We do not sell your Personal Information.

Data Storage and Security

We store Personal Information using reputable third-party platforms and service providers that employ commercially reasonable security measures. Additional details regarding our data protection principles and privacy practices are described below.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. By using the Website, you acknowledge and accept this inherent risk.

Behavioral Advertising and Analytics

We may use Personal Information to deliver targeted advertising or marketing communications that may be relevant to you. This may involve the use of cookies, pixels, or analytics tools that help us understand Website usage and improve our offerings.

Analytics and advertising tools used on this Website are not configured to collect or process protected health information.

You may opt out of certain targeted advertising by changing the setting on the platforms that led you to this web site, for instance:

Facebook Ads settings
Google Ads settings
Bing Ads settings
Digital Advertising Alliance opt-out portal

Please note that opting out of targeted advertising does not eliminate all data collection. Certain analytics and security-related tracking may still occur as necessary for Website functionality, fraud prevention, and performance monitoring.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Your Data Protection Rights

Data protection rights vary depending on your location and the laws that apply to you. While we are not subject to all privacy regulations in every jurisdiction, we voluntarily honor many widely accepted data protection principles as a matter of best practice.

Depending on your location, you may have certain rights regarding your Personal Information, including the right to:

Access the Personal Information we hold about you
Request correction or deletion of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent

If you are a resident of the European Economic Area or United Kingdom, you may have the right to lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the information below.

Commitment to Data Protection Principles

We take your privacy seriously and strive to maintain high standards of data protection.

Timko Counseling Services, LLC (dba Couples Counseling Center) is a mental health provider and is legally required to comply with the Health Insurance Portability and Accountability Act (HIPAA) with respect to protect health information created or received in the course of providing therapy services. This Website, however, is not a clinical platform and is not intended for the transmission or storage of protected health information. As a matter of best practice, we voluntarily follow many widely accepted data protection principles reflected in international privacy frameworks.

These principles include:

Collecting only the information reasonably necessary to deliver services and communications
Limiting access to personal data to authorized personnel and service providers
Using commercially reasonable security measures to protect stored information
Never selling personal data
Providing reasonable options to access, correct, or request deletion of personal information

If you become a coaching client through Synergy Coaching (dba Soulmates Journey), that relationship is governed by separate privacy practices and contracts, and not by this Privacy Policy.

While we take reasonable and proactive steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. By using the Website, you acknowledge and accept this inherent limitation.

Third Party Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be posted on this page with the updated effective date. Continued use of the Website constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us at:

Timko Counseling Services, LLC
726 E. Park Avenue, #213 Fairmont, WV 26554
Email: ctimko@timkocounseling.com

Effective Date: January 1, 2026
Last Updated: January 1, 2026